by Walther Ploos van Amstel
Once seen as outdated in the e-commerce era, Walmart has emerged as a strong competitor to Amazon in fast delivery. Leveraging its 4,700 stores as fulfillment hubs, Walmart doubled its same-day deliveries to five billion items last year, reaching 93% of U.S. households. Unlike Amazon, which does not disclose exact figures, Walmart’s delivery network is …
Digital technology advancement has been changing grocery retailing customers’ behavior and expectations. Enabled by digital technologies and pleased by the digital disruptors, customers are expecting convenient online shopping and fast delivery. To retain their loyalty, retailers are forced to provide better services through digital transformation.
Walmart says it has begun testing using store employees to make last mile deliveries for online orders. The idea is an expansion on Walmart’s recently launched 2-day shipping program, which lets customers order from over 2 million online items for fast delivery without an annual membership. Walmart said it realized the same trucks could just as easily …