How can a sustainable last-mile delivery and returns business model be designed from e-customers’ expectations perspective?
A new paper seeks to identify the most preferred sustainable last-mile delivery business models among e-customers and assess their environmental, economic, and social impacts. The authors surveyed to achieve this and utilized conjoint analysis, the Delphi method, and the MCDM: Promethee-Gaia. The findings reveal that price is the most critical factor influencing e-customers’ delivery methods. …