Deloitte parcel delivery industry outlook: reviving the business model towards profitable growth
The rapidly evolving challenges have left many parcel-carrier incumbents struggling. Even before COVID-19, senders and receivers expected more from parcel delivery: shorter and more predictable delivery windows (from next week to next day, to within two hours), more and more flexible delivery options (pick up in store, parcel lockers, favorite neighbor) and greener deliveries. Deloitte …