Tag «options»

DHL survey: customers demand flexibility to change delivery option last minute

DHL eCommerce has completed a new Global Online Shopper Survey for 2023 and published a recent European Report. To gain profound insights into their e-commerce purchasing patterns, shoppers were surveyed from ten countries across Europe and, for the first time, from 13 countries across the globe. The Online Shopper Surveys offer insights into where and why …

Research: how can we use revenu management in last-mile delivery?

New opportunities arise to design profitable last-mile delivery strategies. In particular, companies can influence customer behavior by choosing the lead-times or time-slots that are offered (capacity controls) and as well as their associated fees (pricing controls). These decisions ultimately seek to balance the capacity utilization and increase the profitability of the delivery operation.