by Walther Ploos van Amstel
Incorporating ICT into restaurants has altered the customer-restaurant relationship, especially with customers who prefer to order remotely. In 2019, the online food delivery sector surpassed, for the first time, the barrier of 100 trillion US dollars worldwide, maintaining a sharp upward trend. During the last few years, the number of digital platforms offering allegedly environmentally …
We see more and more platforms offering food home delivery services through courier services in big cities. Due to this boom in last-mile delivery or logistics, UOC experts have studied the operation of food home delivery platforms, such as Just Eat, Glovo, and Deliveroo, which work in the city of Barcelona, to analyze the profitability of …
A paper by Arianna Seghezzi and Riccardo Mangiaracina focuses on on-demand food delivery (ODFD); the delivery of freshly prepared meals to customers’ homes, enabled by online platforms. In ODFD, a key process is represented by last-mile deliveries (LMDs): they directly affect customers (the delivery price influences their purchase intention), riders (the compensation drives their willingness …