by Walther Ploos van Amstel
Cyber-Monday is the day in which the Unites States consumers massively buy on line. The steady growth of e-commerce has many people worrying that streets will be overwhelmed by delivery trucks ferrying cardboard boxes from warehouses to our homes. Cityobservatory did a ‘fact check’.
Parcel delivery services and web stores are presenting new mobile apps for the ultimate customer experience. Their apps keep us informed of where orders are, minute by minute. But to be able to provide customers with a valuable service, these apps should…
Online shopping isn’t creating more congestion – and it won’t do that even when the number of web-store deliveries doubles to 200 million in 2020. But that doesn’t stop my neighbors from complaining all over social media about the increasing number of delivery vans in the street.
More and more companies are offering their customers delivery options. CoolBlue offers “Ordered today, delivered tonight” service, for example. In the construction sector, it’s: “Ordered today, delivered to the site between 7 and 9 tomorrow morning” – unless you’d rather pick up your package at the pick-up point yourself tonight. Agreed is agreed. Customers expect precision-guided …