Tag «consumers»

Sustainable last mile alternatives: influencing factors and willingness to use in US

E-commerce deliveries have experienced substantial growth over the past decade, leading to increased environmental impacts. As e-commerce expands, it becomes critical to integrate sustainability into its operations, particularly in last-mile deliveries. A recent study explores the factors influencing consumer decision-making when choosing delivery options. Using stated preference data collected in the United States, respondents evaluated …

DHL survey: customers demand flexibility to change delivery option last minute

DHL eCommerce has completed a new Global Online Shopper Survey for 2023 and published a recent European Report. To gain profound insights into their e-commerce purchasing patterns, shoppers were surveyed from ten countries across Europe and, for the first time, from 13 countries across the globe. The Online Shopper Surveys offer insights into where and why …

Is it possible to stimulate the online consumer to choose sustainable delivery and return options?

The e-commerce sector aims to reduce CO₂ emissions by 2025 significantly and is working hard to achieve delivery with as few CO₂ emissions as possible. One way to contribute to lower CO₂ emissions from e-commerce is for web shops to encourage their customers to choose a sustainable delivery option. Involving consumers Small-scale experimental research into …

How are consumers using collection points? Evidence from Brussels

Environmental assessments of e-commerce often focus on the last mile. Collection points are considered more beneficial than home delivery but this largely depends on how consumers’ collection trips are organized. Because this information is lacking, our objective is to find out how consumers make use of and travel to collection points by means of a …