by Walther Ploos van Amstel
Parcel delivery services and web stores are presenting new mobile apps for the ultimate customer experience. Their apps keep us informed of where orders are, minute by minute. But to be able to provide customers with a valuable service, these apps should…
Unfortunately, many drivers are rather gloomy about the future. Is their lack of optimism justified? I don’t think so. Soon enough, they will once again serve as the calling card of their transport company.
Collaboration is standard practice in many supply chains, yet transaction costs often make it too expensive even so. Countless blog posts talk about the need for collaboration in the transport sector, in wholesale, in retail and with web stores.
More and more companies are offering their customers delivery options. CoolBlue offers “Ordered today, delivered tonight” service, for example. In the construction sector, it’s: “Ordered today, delivered to the site between 7 and 9 tomorrow morning” – unless you’d rather pick up your package at the pick-up point yourself tonight. Agreed is agreed. Customers expect precision-guided …